• I. Course Identity

Front Office Operations I (DHH1A3) is a core vocational course given in the first semester of the 2016 curriculum. This course is a compulsory course in the D3 Hospitality Study Program at Telkom University. This course consists of 14 subjects with a weight of 3 credits consisting of 2 credits of theory and 1 credit of practicum.

The Front Office Operations I course teaches about the Basic Knowledge of the Accommodation Business (knowledge of lodging Industry), and an introduction to work operations at the hotel front office. In practicum activities, students will learn about communicating on the telephoneand room reservation. The course material is given with the aim of students understanding matters relating to the accommodation business, especially hotel front office operations, through telephone communication skills and handling the room reservation process.

With the lecturer of the course:

1. Ersy Ervina S.Sos.,MM.Par
2. Riza Taufiq MM.Par

• II. Course Profile and History

The Front Office Operations I course provides basic knowledge of the accommodation industry and hotel front office work operations. In addition, this course equips students with skills in the field of hotel front office, especially in communicating by telephone and booking hotel rooms both in terms of knowledge and practice.

The front office operations course has existed since the beginning of the D3 hospitality study program was established in 2014 at Telkom University. At first the course had a weight of 2 credits, then with consideration of the weight of the practicum it became 4 credits. In the preparation of the 2016 curriculum this course changed to 3 credits with the same weight as other core vocational courses.

• III. Course Relevance (Urgency)

Urgensi mata kuliah Operasional Kantor Depan I merupakan mata kuliah inti kejuruan Program Studi D3 Perhotelan yang merupakan salah satu kompetensi yang wajib dimiliki setiap mahasiswa. Mata kuliah Operasional Kantor Depan  diberikan secara berjenjang pada semester 1, 2 dan 3.Mata Kuliah ini membekali mahasiswa dengan pengetahuan dan keterampilan dalam pelayanan kantor depan khususnya pengananan reservasi tamu dan berkomunikasi melalui telepon. Berdasarkan Badan Nasional Sertifikasi Profesi penanganan layanan kantor depan merupakan fundamental untuk dapat bekerja sebagai seorang Resepsionis Hotel.

• IV. Links to other courses

The following is the link between the Front Office Operations I course and other courses in the 2016 D3 Hospitality curriculum. To be able to study Front Office Operations II, III and Hotel Management courses, it is necessary to have passed the Front Office Operations I course.

• V. Map of Learning Outcomes (CP)

• VI. Map of Materials (Studies) or Subjects

Outline The topics studied in the Front Office Operations I course can be divided as follows:

From the 6 major topics above, it can be broken down into subject matter in 14 weeks of meetings, namely:

• VII. E-Learning Based Course Learning Plan

• VIII. Best Practice
• Learn the history of the Hospitality and Accommodation industry
• Practice English conversation
• Practice using the telephone with good and correct language
• IX. Certification

Certification that has a correlation with the Front Office Operations I course is the Competency Test of the National Professional Certification Agency (BNSP) in the field of Hotel Front Office.

• X. Course Reference

1. Agustinus, Darsono, 2011. Akomodasi Perhotelan Front Office
2. Crosbie, Wayne & Hickman, Alan. 2012. ACCSTP. William Angliss Institute. Melbourne
3. Kasavana, Michael.1988. Front Office Management. Educational Institute AHMA.Michigan
4. Ninemeier, Jack D Et All. 2005. Hospitality Operation.Pearson Education. New Jersey.USA
5. Vallen, Gary. 2013. Check- in Check out Managing Hotel Operation. Ninth Edison. Pearson Education.USA