Source : onlinelearning.telkomuniversity.ac.id

• I. Course Identity

Front Office Operations I (DHH1A3) is a core vocational course given in the first semester of the 2016 curriculum. This course is a compulsory course in the D3 Hospitality Study Program at Telkom University. This course consists of 14 subjects with a weight of 3 credits consisting of 2 credits of theory and 1 credit of practicum.

The Front Office Operations I course teaches about Basic Knowledge of Accommodation Business (knowledge of the hospitality industry), and introduction to work operations in the hotel front office. In practicum activities students will learn about Communicating on the phone and Room Reservations. The course material is given with the aim that students understand matters related to the accommodation business, especially hotel front office operations, through communication skills on the telephone and handling the room reservation process.

With the lecturer of the course:

1. Ersy Ervina S.Sos.,MM.Par
2. Riza Taufiq MM.Par

• II. Profile and History of the Study Program

The Front Office Operations I course provides basic knowledge of the accommodation industry and hotel front office work operations. In addition, this course equips students with skills in the field of hotel front office, especially in communicating by telephone and booking hotel rooms both in terms of knowledge and practice.

The front office operations course has been around since the beginning of the D3 hospitality study program was established in 2014 at Telkom University. At first this course had a weight of 2 credits, then with consideration of the weight of the practicum it became 4 credits. In the preparation of the 2016 curriculum this course changed to 3 credits with the same weight as other core vocational courses.

• III. Course Relevance (Urgency)

The urgency of the Front Office Operations I course is a core vocational course of the D3 Hospitality Study Program which is one of the competencies that must be possessed by every student. Front Office Operations courses are given in stages in semesters 1, 2 and 3.

This program equips students with knowledge and skills in front office services, especially handling guest reservations and communicating over the phone. Based on the National Professional Certification Agency, handling front office services is fundamental to working as a Hotel Receptionist.

• IV. Links with other courses

The following is the relationship between the Front Office Operations I course and other courses in the 2016 D3 Hospitality curriculum. To be able to study Front Office Operations II, III and Hotel Management courses, it is required to have passed the Front Office Operations I course.

• V. Map of Learning Outcomes

• • VI. Map of Materials (Study) or Subjects

Outline The topics studied in the Front Office Operations I course can be divided as follows:

The 6 main topics above can be broken down into topics for 14 weeks of meetings, namely:

• VII. E-Learning Based Course Learning Plan

• VIII. Best Practices
• Learn the history of the Hospitality and Accommodation industry
• Practice English conversation
• Practice using the telephone with good and correct language

• IX. Certification
• Certification that has a correlation with the Front Office Operations I course is the National Professional Certification Agency (BNSP) Competency Test in the field of Hotel Front Office.

• X. Course Reference

1. Agustinus, Darsono, 2011. Akomodasi Perhotelan Front Office
2. Crosbie, Wayne & Hickman, Alan. 2012. ACCSTP. William Angliss Institute. Melbourne
3. Kasavana, Michael.1988. Front Office Management. Educational Institute AHMA.Michigan
4. Ninemeier, Jack D Et All. 2005. Hospitality Operation.Pearson Education. New Jersey.USA
5. Vallen, Gary. 2013. Check- in Check out Managing Hotel Operation. Ninth Edison. Pearson Education.USA